I NEED TO CHANGE OR CANCEL MY ORDER. HOW CAN I DO THAT?

If you need to change your order please notify us of this within 2 weeks of placing your order.
If you need to cancel your order a 10% cancellation fee will be charged from date of order to 2 weeks after placing your order, from 3-4 week period a 20% cancellation fee will be charged and If you cancel your order 5 weeks or more after placing it you will be charged a 30% cancellation fee and would need to settle all transportation fees in the event that your goods have already been dispatched.

I JUST PLACED MY ORDER. CAN I ADD ANOTHER ITEM TO IT?

Yes, absolutely! Please email us at shop@lifeforceliving.co.za with your order number and details of the additional item(s) you would like to add.

Our team will update your order and send you an invoice for the difference.

CAN I RETURN OR EXCHANGE ITEMS THAT WERE PURCHASED ON SALE?

No, sorry. SALE items cannot be returned/refunded or be exchanged.

RECEIVED A FAULTY ITEM, WHAT DO I DO?

Although it doesn’t happen often, no one is perfect and sometimes faults can occur! Drop us an email at shop@lifeforceliving.co.za with pictures of the faults. If we determine the item is faulty, we will rectify at our expense or replace your item.

WHERE IS MY ORDER CONFIRMATION?

Check your email inbox! As soon as you place your order, you will receive an email confirmation to the email address you entered on your order. If for some reason you did not receive an email, please check your spam folder or email us at shop@lifeforceliving.co.za for us to resend it to you.

WHAT IS YOUR LEAD TIME?

Every Lifeforce Living piece is handcrafted to order. Our current estimated production lead times are:

  • Bedding: 1–2 weeks
  • Mattresses: 1–2 weeks
  • Standard furniture and bunk beds: 6–8 weeks
  • Painted, stained or customised items: 7–10 weeks
  • Upholstered beds: 7–9 weeks
  • Namaste, Classic Lounger and Zen Lounger Couches, and Solace Daybed: 7–9 weeks
  • Most other couches: 8–10 weeks
  • Ask Before Taking and Be Sincere Beds: 8–10 weeks

Orders containing items with different lead times will be dispatched together according to the item with the longest lead time.

Lead times refer to production only; delivery time is additional. Please check the individual product page for the applicable lead time.

CAN I TRACK MY ORDER?

This depends on the courier partner used for your delivery, as not all of them offer online tracking.

If tracking is available, your shipment notification will include a tracking link. If not, we will provide the courier’s contact number so you can enquire directly about your delivery status or estimated delivery date

DO YOU HAVE A SHOWROOM?

Yes, we do! ✨

Lifeforce Living has a showroom in Cape Town where you’re welcome to view a selection of our furniture, wood finishes, fabrics, and examples of our craftsmanship.

As all our furniture is handcrafted and made to order, we’re unable to display every product in our range. However, our showroom gives you the opportunity to experience the quality of our furniture in person, explore different finishes and materials, and chat to our team about the best options for your space.

πŸ“ Block 2 Entrance, Unit 105, 29 Gold Street, Northgate Business Park, Brooklyn, Cape Town, 7405
πŸ•˜ Monday – Saturday | 9:00am – 5:00pm

We proudly deliver throughout South Africa.

WHERE DO THE ITEMS ON YOUR WEBSITE COME FROM?

We have our own factory so we produce all our own goods. For our beds we buy in raw wood which we treat ourselves and then is handcrafted, from scratch, by our amazing team of carpenters.

WHEN ORDERING A BED, DOES IT ARRIVE ASSEMBLED?

For deliveries in and around Cape Town, our team will assemble your bed free of charge upon delivery.

Orders shipped to the Garden Route and areas outside the Western Cape are delivered flat-packed by our courier partners and require self-assembly. Each bed is preassembled at our factory before dispatch, with all holes predrilled and parts numbered for easy assembly. All necessary screws are included

CAN COURIER PARTNERS CARRY ITEMS UPSTAIRS, INTO BEDROOMS, HOIST ITEMS OVER BALCONIES OR ASSEMBLE FURNITURE?

No. External courier partners deliver to an accessible ground-floor entrance only. They are not permitted to carry furniture upstairs or into bedrooms, hoist items over balconies, or assemble furniture.

Complimentary assembly is available only for deliveries completed by our team in and around Cape Town. If you are based in Johannesburg or Durban and prefer not to self-assemble, independent carpenters can assist at an additional fee. Their contact details are included in your assembly manual

ARE YOUR BEDS SEALED?

Yes. All our natural-wood beds are finished with a premium, child-friendly water-based clear sealer before leaving our factory.

Unlike traditional varnish, which forms a thick coating over the surface, our sealer penetrates and protects the wood while preserving its natural look, texture and character. It is also low-odour and more environmentally friendly.

WHAT IS YOUR REFUND POLICY?

Furniture may be returned within 30 days of delivery, provided it is unused, in its original condition and securely wrapped in its original packaging. Approved returns are subject to a 20% handling fee. Original delivery charges are non-refundable, and return or collection costs will be deducted from the refund.

Please note:

  • Made-to-order, customised and clearance items cannot be returned or exchanged unless faulty.
  • Mattresses cannot be returned or exchanged once removed from their original packaging.
  • Faulty or incorrectly supplied products will be assessed and, where appropriate, repaired or replaced.
  • Damage caused by incorrect assembly, use or care is not covered.
  • Photographs may be requested, and Lifeforce Living reserves the right to inspect an item before approving a repair, replacement or refund.
  • Items returned by courier must be securely packaged. Lifeforce Living cannot accept responsibility for damage caused by inadequate packaging during return transit.

Proof of purchase is required for all returns. This policy does not limit any rights available under applicable consumer law.

DO YOUR ITEMS COME WITH A GUARANTEE?

Yes. Lifeforce Living furniture is handcrafted to last, and we proudly stand behind the quality of every piece.

Our solid timber furniture and upholstered frames include a five-year structural guarantee. We also provide a two-year workmanship guarantee covering manufacturing defects in areas such as joints, construction and stitching under normal household use.

The guarantee excludes normal wear and tear, fabric wear, natural variations or movement in timber, accidental damage, misuse, incorrect assembly, and damage caused by moisture, unsuitable cleaning products or improper care.

Our commitment does not simply end when the guarantee expires. Because we manufacture our own furniture locally, our team can continue assisting with replacement components, repairs and practical solutions wherever reasonably possibleβ€”helping you keep and enjoy your furniture for many years.

Furniture made to last. Support that continues long after delivery.

🌿 WHY WE USE A WATER-BASED SEALER

We finish our natural-wood furniture with a premium water-based clear sealer because it provides practical protection while preserving the wood’s natural beauty.

  • Family-friendly: Low in VOCs and suitable for furniture used in nurseries, children’s rooms and family homes.
  • Naturally beautiful: Unlike traditional varnish, which can create a thick, glossy or yellow-toned coating, our sealer retains the wood’s natural colour, grain and texture.
  • Soft, modern finish: It creates the understated matte appearance that complements our Scandinavian and Japandi-inspired designs.
  • Made for real homes: The finish protects against everyday use while allowing the timber’s natural character to remain visible.

As timber is a natural material, variations in grain, colour and knots are part of what makes every Lifeforce Living piece unique.